Frequently asked questions.
General Questions
What is Kissel+Wolf Australia?
Kissel+Wolf Australia is a national supplier of professional printing equipment, consumables, and technical support. We've been supporting Australian and New Zealand print businesses for over 35 years across screen printing, digital inkjet, textile decoration, signage, and packaging industries. We're part of the global Kissel+Wolf network spanning 15 countries.
What industries do you serve?
We support print businesses across multiple sectors including:
Screen printing operations
Digital inkjet and wide-format printing
Textile and garment decoration
Signage and display production
Packaging and corrugated printing
Industrial and specialty printing applications
Are you a printing company?
No, we're not a printing business. We work alongside printers as their trusted partner, supplying equipment, consumables, and technical expertise. We never compete with our customers—we're here to help them succeed and grow their operations.
Where are you located?
We have offices in Melbourne, Sydney, and Brisbane with service coverage across Australia and New Zealand. Our technical support network ensures prompt assistance regardless of your location.
Products & Equipment
What brands do you represent?
We distribute a comprehensive portfolio of premium international brands including Avient (Wilflex), MUTOH, Handtop, AGP, Stahls, Caldera, and many others. We carefully select brands that meet our quality standards and provide genuine value to our customers.
Do you sell individual consumables or complete solutions?
Both. We offer everything from individual ink cartridges and cleaning solutions to complete workflow packages including equipment, software, consumables, and training. Our approach is to provide whatever best suits your business needs.
Do you offer equipment demonstrations?
Absolutely. We encourage potential customers to see our equipment in action. You can visit our showrooms in Melbourne and Sydney, or we can arrange on-site demonstrations at your facility using your actual files and substrates.
Technical Support & Service
What kind of technical support do you provide?
We offer comprehensive technical support including:
Professional installation and commissioning
Hands-on operator training programmes
Ongoing technical assistance via phone and email
On-site service and maintenance
Remote diagnostic support
Workflow optimisation consulting
How quickly can you respond to service calls?
We aim to respond to all technical enquiries within 4 hours during business hours. For urgent production issues, we prioritise emergency support calls. Our goal is to minimise any downtime and keep your operation running smoothly.
Do you provide training for new equipment?
Yes, comprehensive training is included with all equipment purchases. Our training covers operation, maintenance, troubleshooting, and workflow optimisation. We also offer ongoing training sessions and can provide refresher courses for new staff members.
Can you help with workflow optimisation?
Definitely. Our technical specialists can analyse your current processes and recommend improvements for efficiency, quality, and cost reduction. This includes software configuration, colour management, substrate recommendations, and production planning.
Purchasing & Commercial
How do I get a quote?
You can request a quote through our website contact form, call any of our offices directly, or email us at sales.vic@kiwo.com.au. We'll arrange a consultation to understand your specific requirements and provide detailed pricing.
Do you offer financing options?
Yes, we work with several financing partners to offer flexible payment solutions including equipment leasing, hire purchase agreements, and rental options. Our team can discuss the best financing structure for your business needs.
What's your warranty policy?
Warranty terms vary by product and manufacturer, but we typically provide 12-month warranties on equipment with ongoing support throughout the warranty period. Consumables carry quality guarantees, and we stand behind everything we supply.
Do you offer installation services?
Professional installation is included with most equipment purchases. Our certified technicians handle delivery, setup, calibration, and testing to ensure optimal performance. We won't consider the job complete until you're fully satisfied with the installation.
Screen Printing Specific
What screen printing inks do you supply?
We offer a comprehensive range including plastisol, water-based, UV-curable, solvent-based, and specialty inks from leading manufacturers like Avient Wilflex. Our range includes low-cure, stretch-resistant, high-opacity, and eco-friendly formulations.
Can you make custom screens?
Yes, we provide complete screen making services including new screen construction, re-meshing existing frames, and screen refurbishment. We work with both aluminium and wooden frames in various mesh counts and tensions.
Do you offer colour matching services?
Absolutely. Our colour matching service can match any colour sample you provide. We create custom ink formulations and provide detailed mixing instructions, ensuring consistent colour reproduction across your production runs.
What emulsions and chemicals do you stock?
We supply a full range of emulsions for different applications, plus all necessary chemicals including degreasers, emulsion removers, ink degraders, and blockout products. Our technical team can recommend the best products for your specific processes.
Digital Printing Specific
What digital printers do you offer?
Our digital range includes MUTOH XpertJet eco-solvent and UV printers, Handtop ROBO UV flatbed systems, and AGP DTF printers. We select printers that offer reliability, quality, and value across different application areas and budgets.
Do you provide RIP software?
Yes, we supply and support leading RIP software including Caldera, Verilith, WhiteRIP, and others. Our team provides training and ongoing support to ensure you're maximising your RIP software's capabilities for colour accuracy and workflow efficiency.
What substrates can I print on?
Our digital solutions can print on an extensive range of materials including vinyl, canvas, mesh, paper, cardstock, rigid boards, metal, glass, acrylic, wood, leather, and textiles. We can advise on the best printer and ink combination for your specific substrates.
How do I maintain print quality consistency?
We provide comprehensive colour management support including ICC profile creation, regular calibration procedures, and quality control protocols. Our technical team can establish maintenance schedules and troubleshooting procedures to ensure consistent results.
DTF (Direct to Film) Specific
What is DTF printing?
Direct to Film (DTF) printing is a process where designs are printed onto special PET film with CMYK + White inks, then hot melt powder is applied and cured. The printed film is then heat pressed onto garments, creating vibrant, durable transfers with excellent detail reproduction.
What's included in your DTF packages?
Our complete DTF solutions include printers, RIP software (often Caldera DTF), PET film, hot melt powder, CMYK+W ink sets, heat presses, and comprehensive training. We design packages to provide everything needed for successful DTF production.
What garments work best with DTF?
DTF works excellently on cotton, polyester, cotton/poly blends, and many other fabric types. It's particularly good for dark garments where traditional methods struggle, and it produces soft-hand prints with excellent wash durability.
How does DTF compare to other decoration methods?
DTF offers several advantages including unlimited colours, no colour registration issues, excellent detail reproduction, soft hand feel, and ability to print complex designs economically in small quantities. It's particularly effective for customisation and short-run production.
Getting Started
I'm new to printing - can you help me choose the right equipment?
Absolutely. We specialise in helping businesses enter the print industry or expand into new areas. Our consultants will assess your market, budget, space, and goals to recommend the most suitable starting equipment and growth path.
How long does it take to get up and running?
Timeline depends on equipment complexity and your preparation, but typically 2-4 weeks from order confirmation to full operation. This includes delivery, installation, training, and any necessary facility preparations.
Do you offer ongoing business support?
Yes, we're invested in your long-term success. Beyond technical support, we provide market insights, application development assistance, and business growth consulting. We're here to support your success throughout your business journey.
How do I stay updated on new products and industry trends?
Subscribe to our newsletter, follow our social media channels, and attend our regular training sessions and trade show presentations. We regularly share industry insights, new product information, and application techniques to help our customers stay competitive.